Privacy Policy

Spacejeux respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains what personal information we may collect when you use the Spacejeux website, create or use an account, purchase or check lottery tickets, use responsible-play tools, contact us or otherwise interact with our services.

It also explains why we collect this information, how it may be used and disclosed, how long it may be retained, and the choices and rights available to you.

1. About this Privacy Policy

This Privacy Policy applies to personal information collected through the Spacejeux website and related digital lottery services.

Spacejeux handles personal information in accordance with applicable privacy laws and requirements in Québec and Canada, including Québec's Act respecting the protection of personal information in the private sector, as amended by Law 25.

The organization responsible for personal information processed through Spacejeux is:

1000 René-Lévesque Blvd W
Montréal, Québec H3B 4W8
Canada

Questions about this Privacy Policy or our privacy practices may be directed to our Privacy Officer using the contact information provided below.

2. Personal information we collect

The information we collect depends on how you interact with Spacejeux.

We may collect the following categories of personal information:

Account information

Name, date of birth, email address, telephone number, username, account identifiers and other information required to create and manage an account.

Identity and eligibility information

Information reasonably required to confirm your identity, age, eligibility to participate in lottery games or compliance with applicable legal and regulatory requirements.

Transaction information

Information relating to ticket purchases, game participation, payments, prizes, claims, refunds and other transactions associated with your account.

Game activity

Information about games played, tickets purchased, selections, participation history and related account activity.

Responsible-play information

Information associated with responsible-play tools you choose or are required to use, such as spending limits, play limits, temporary breaks or self-exclusion.

Device and technical information

IP address, browser type, device information, operating system, session information, security logs and similar technical data generated when you use the website.

Communications

Information you provide when contacting customer service, submitting a request, reporting a problem or otherwise communicating with Spacejeux.

3. How we collect personal information

We may collect personal information:

• directly from you when you create an account or provide information;
• when you purchase or participate in lottery games;
• when you use ticket-checking or other Spacejeux services;
• when you activate responsible-play tools;
• automatically when you use our website or digital services;
• when you contact customer service;
• from authorized service providers or other sources where permitted by law.

Where required, we will inform you of the purposes for which personal information is collected and obtain appropriate consent.

4. Why we use personal information

Spacejeux may use personal information to:

• create and manage player accounts;
• verify identity, age and eligibility;
• process lottery transactions and ticket purchases;
• administer games and participation;
• validate tickets and prizes;
• process prize claims and payments;
• provide ticket-checking services;
• operate responsible-play tools;
• provide customer support;
• maintain the security and integrity of our systems;
• detect and prevent fraud, misuse and unauthorized activity;
• comply with legal, regulatory and reporting requirements;
• maintain records relating to transactions and lottery operations;
• improve the reliability and performance of our services;
• communicate important information about accounts, transactions or services;
• fulfill other purposes disclosed to you and permitted by applicable law.

5. Age and eligibility verification

Lottery participation through Spacejeux is restricted to eligible players who meet the applicable minimum-age requirements.

We may therefore collect and use information necessary to verify that a player is 18 years of age or older and otherwise eligible to participate.

Where reasonably necessary, additional identity or eligibility verification may be requested before access to certain services, transactions or prize payments is permitted.

6. Payments and transactions

When you make a payment or receive an eligible payment through Spacejeux, certain information may be processed by authorized payment service providers.

Depending on the payment method, Spacejeux may receive transaction identifiers, payment status and limited payment-related information.

Payment providers may process information according to their own legal obligations and privacy practices.

Spacejeux does not necessarily receive or retain complete payment-card credentials where payment processing is performed by an authorized third-party provider.

7. Responsible-play information

Spacejeux provides tools intended to support responsible participation in lottery games.

If you use features such as spending limits, play limits, temporary breaks or self-exclusion, we may process information necessary to activate, maintain and enforce those choices.

This information may also be used where reasonably necessary to comply with responsible-play, safety, legal or regulatory obligations.

8. Cookies and similar technologies

Spacejeux may use cookies and similar technologies to operate and secure the website, remember preferences, maintain sessions, understand website performance and improve the user experience.

Some cookies may be necessary for the website to function correctly.

Other cookies or similar technologies may require your consent where required by applicable law.

Additional information about the technologies used on Spacejeux and the choices available to you is provided in our Cookie Policy.

9. Analytics

Spacejeux may collect technical and usage information to understand how visitors interact with the website and to improve its performance, usability and reliability.

Analytics information may include pages visited, interactions with website features, approximate session information, browser characteristics and technical performance data.

Where required, analytics technologies will be used in accordance with applicable consent requirements.

10. When we share personal information

Spacejeux does not sell personal information.

Personal information may be disclosed to authorized third parties where reasonably necessary to operate our services or where permitted or required by law.

These parties may include:

• technology and hosting providers;
• payment service providers;
• identity and eligibility verification providers;
• security and fraud-prevention providers;
• customer-support providers;
• professional advisers;
• regulatory or governmental authorities where required by law;
• other service providers acting on behalf of Spacejeux.

Service providers are expected to handle personal information only for authorized purposes and subject to appropriate privacy and security requirements.

11. Transfers outside Québec

Some service providers or technology systems used by Spacejeux may process or store information outside Québec.

Where personal information is communicated outside Québec, Spacejeux will take measures required under applicable privacy law before the information is transferred or made accessible.

Personal information processed in another jurisdiction may also be subject to the laws applicable in that jurisdiction.

12. How we protect personal information

Spacejeux uses administrative, technical and physical safeguards designed to protect personal information against unauthorized access, disclosure, loss, misuse or modification.

These measures may include access controls, authentication mechanisms, security monitoring, encryption where appropriate and internal policies governing access to personal information.

No information system can be guaranteed to be completely secure. Spacejeux therefore continually evaluates and updates security measures as appropriate.

13. How long we keep personal information

Spacejeux retains personal information only for as long as necessary for the purposes for which it was collected and to satisfy applicable legal, regulatory, accounting and dispute-resolution obligations.

Retention periods may vary depending on the type of information and the purpose for which it is processed.

When personal information is no longer required, it will be securely destroyed or anonymized where appropriate and permitted by law.

14. Your privacy rights

Subject to applicable law, you may have the right to request access to personal information held about you and to request correction of information that is inaccurate, incomplete or ambiguous. Where provided by applicable law, you may also request that computerized personal information collected from you be communicated to you, or to another authorized person or organization, in a structured and commonly used technological format.

You may also have other rights concerning the use or disclosure of your personal information in circumstances provided by applicable privacy law.

Requests may be submitted to the Spacejeux Privacy Officer using the contact information provided below.

We may need to verify your identity before processing a privacy request.

15. Consent and withdrawal of consent

Where processing is based on consent, you may be able to withdraw that consent, subject to applicable legal and contractual restrictions.

Withdrawal of consent may affect our ability to provide certain services where the information is necessary to deliver those services or comply with legal obligations.

Spacejeux will explain relevant consequences where appropriate.

16. Account and service communications

Spacejeux may send communications necessary to administer your account or provide the services you use.

These may include security alerts, transaction confirmations, changes affecting your account, important service notices and regulatory communications.

These operational communications are different from optional promotional communications.

Where Spacejeux sends marketing communications, you may unsubscribe using the method provided in the communication, subject to applicable law.

17. Privacy incidents

Spacejeux maintains processes for identifying and responding to privacy and security incidents involving personal information.

Where an incident creates obligations under applicable privacy law, Spacejeux will take the measures required by law, which may include notifying affected individuals and appropriate authorities.

18. Third-party websites

The Spacejeux website may contain links to third-party websites or services.

Spacejeux is not responsible for the privacy practices or content of independent third-party websites.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

19. Changes to this Privacy Policy

Spacejeux may update this Privacy Policy from time to time to reflect changes to our services, privacy practices, technologies or legal requirements.

The current version will be published on this page together with the date it was last updated.

Where required by applicable law, additional notice or consent will be provided for material changes.

20. Contact our Privacy Officer

If you have questions about this Privacy Policy, our handling of personal information or your privacy rights, you may contact:

Spacejeux
Spacejeux Québec Inc.

Address:
1000 René-Lévesque Blvd W
Montréal, Québec H3B 4W8
Canada

Email:
contact@spacejeux.ca

Telephone:
1 800 555-0140

21. Privacy authority

Individuals may also have the right to contact the appropriate privacy authority in Québec regarding the protection of their personal information.

Commission d’accès à l’information du Québec

You may also contact the Commission d'accès à l'information du Québec: www.cai.gouv.qc.ca — 1 888 528-7741.

This Privacy Policy should be read together with the Spacejeux Terms of Use, Cookie Policy, applicable Official Game Rules and other notices presented when personal information is collected.